just streak doesn't have a general support code or account ID to look up. The only code you'll see is an error code, and it appears only when something goes wrong.
If the app runs into a problem, it shows an Oops, something went wrong screen with a line like Error code: E-3F9A2C. The code always starts with "E-" followed by six characters. It tells us which error happened, so the same bug always gets the same code.
When you see it:
- Take a screenshot, or write the code down.
- Tap Try again. Often that's all it takes.
- If it keeps happening, contact us and include the code.
The screen also has a Report the problem button. If it doesn't open an email for you, use the contact form instead.
It also helps to tell us your app version (at the bottom of Settings, shown as "just streak · version …"), your iPhone model and iOS version, and what you were doing when it happened.
Please never send us your password or card details. We'll never ask for them.